Here you will find many important answers to Frequently Asked Questions. Please check to see if this page addresses any of your questions prior to sending us files or calling.

DIGITAL PRINTING vs. SCREEN PRINTING:

What's the difference between screen printing vs. digital printing? SCREEN PRINTING is your traditional printed style t-shirt. Colors: Generally spot colors are used in screen printing. Custom colors can also be mixed to match certain colors if needed. Fabric/Garments: Screen printing can be printed on almost any type of fabric without too many problems. Ink Quality: We use a plastisol type of ink. It is what one would generally find on standard styles sports jerseys, concert shirts, etc. Art/Designs: Sharp, crisp line-drawing artwork style is best used for this. Artwork with blends, halftones, gradients usually do not lend itself well to screen printing. DIGITAL PRINTING can produce photo-quality like images. Colors: Unlimited amount of colors can be used. Fabric/Garments: We recommend white or light colored garments for best quality. Also, digital printing can only be used on 100% cotton material. Ink Quality: Our digital printer uses an ink that has a soft, "no-feel" effect where it's hard to tell by touch that anything's even printed on the garment. Art/Designs: Any type of high quality images (300 dpi), photo's and graphics although some low-resolution images quite often turn out just fine.

CREATING & SENDING FILES:

What type of files do I need to create/send? SCREEN PRINTING More than 1-color: Adobe Illustrator (VECTOR art: .ai or .eps files), editable Adobe Acrobat .pdf's and/or CorelDraw files, although a simple Illustrator file is preferred. 1-color: Adobe Illustrator, HIGH RESOLUTION (300 dpi) Adobe Photoshop files (.jpg, .psd, .tiff), Adobe Acroabt pdf's and/or CorelDraw files, although again, Adobe Illustrator is preferred. DIGITAL PRINTING Adobe Illustrator, Adobe Photoshop (LAYERED), editable Adobe Acrobat pdf's and/or CorelDraw files, although Illustrator is preferred. IMPORTANT NOTE(s) Fonts: Please convert/rasterize all fonts or supply them when sending us the files. If this cannot be done, please try to find out what fonts were used. Adobe Photoshop files: "HIGH RESOLUTION:" If your original file is a standard low-resolution web image (72 dpi) - you CANNOT open it and make it 300 dpi - this will not change the final quality that we need to print from. Rule of thumb ... "Once low-res - Always low-res." Adobe Illustrator files: If your Illustrator file contains another image (Photoshop, tiff file, etc.) please supply that original file also in case we need to open and edit it. .JPEG's: If you only have a jpeg or an image off the web for your design - it more than likely will be low resolution and will effect the final quality when printed. Also, if it's a multi-colored jpeg and your job requires multi-colors, then then there's a good chance we will not be able to work with or re-create your art exactly as you'd like. Plus, (depending on complexity) an additional design charge may may be added on.

BILLING / COSTS:

Does the art cost anything to create? Not usually. Our art set-up is included in our prices (up to 20 minutes of work), but depending on complexity of the art/job you may be billed at $30/hr. We will notify you of this ahead time if we think it might be an issue and after we look at your files. When do I pay for the order? Payment is due upon completion. A 50% deposit IS required when placing all custom orders. Do you take credit cards or checks? Yes, we accept Visa, MasterCard, American Express, Discover Network, Company & personal checks. A 50% deposit IS required when placing all custom orders. Do you charge tax? Yes, we charge the current DuPage County tax unless you're using an Illinois Tax I.D. # (ie; Schools, Churches, Non-For Profit Organizations, etc.).

ARTWORK:

If you have to re-create my logo/artwork for me, do I own the digital file? No. Unless, you specifically ask us create it AND pay for the artwork to be done, Squeegee Bros owns the right to the digital files. NOTE: Paying for a t-shirt order does NOT count on owning the rights to the digital files. If you would like a copy of what we create on cd, please tell us ahead of time and we will quote you accordingly after we look at what's required.

PROOFING:

Will I get to see a proof before my job is complete? We email .jpg proofs of the artwork when requested. NOTE: Proofs will be a "representation" ONLY of what your final print will look like.

PRODUCTION TIME:

When can I expect my job to be finished? SCREEN PRINTING It's usually a 2-week time-frame to complete the job from time of order to completion. Rush orders may also be requested and normally can be achieved - although, a rush charge may be applied (depending on how much of a rush and how busy we are). DIGITAL PRINTING photo-quality like images. 1 week is generally all we need. Same-day orders also available - refer to custom pricing or call for info.

SHIPPING / DELIVERY:

Do you deliver after the job is done? No. Jobs are usually picked by the customer at either of our locations. If you need your order to be shipped we use UPS and their standard rates will be added to your order.

CONTRACT PRINTING:

Do you work with sub-contractors? Yes, we have a re-seller program for that. Please call Joe at our Wheaton store (630-668-4492) for further information.